Return and refund policy

 
ORDER CANCELLATION
You have the right to cancel your order or any item purchased online from Annah Hariri, If you have not yet received your order, please contact info@annahariri.com  as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
 
All order cancellations must be made in writing, quoting your order reference number, within 8 hours. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs.The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
 

EXCHANGE / STORE CREDIT / REFUND

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, Please file your exchange/store credit request here https://www.annahariri.com/a/returns by entering order number and e-mail ID. You will be guided on further steps. or you can contact us at info@annahariri.com. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at info@annahariri.com.

REFUND
For refund requests, kindly send us email at info@annahariri.com request with your order number. 

 
The cost and safety of the goods are your responsibility until it reaches us.¬†shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the¬†invoice enclosed to the parcel you have received¬†&¬†clearly stating that the package contains ‚ÄėRETURNED GOODS‚Äô.
 
*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 14 days of receiving the goods, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receiving the goods. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.
 
EXCHANGE SHIPPING
Please file your exchange/store credit request here https://www.annahariri.com/a/returns by entering order number and e-mail ID. You will be guided on further steps. 
 
RETURN SHIPPING COSTS
Return the product(s) in new and unworn condition in the original packaging in accordance with our returns policy. We do not refund the original shipping fees, however.
  
If you choose to return the item on your own, you'll pay the carrier at the time you ship your return.
 
REFUNDS
We inspect all products sent before shipping to ensure the highest possible standards, but if you wish to obtain a refund, simply return the goods to our warehouse within 14 days of receiving the goods & subject to the terms and conditions detailed below.* 
 
We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs.
 
If the date on your credit card has expired or for any reason the original card has been cancelled, please Note It is not possible to refund to a different card. the refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank have been issued a new card as a replacement for the old card (but still linked to the same account) .
 
If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.
Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due. 

All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.
If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact info@annahariri.com (you may use the contact form below to send a direct message)
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by ANNAH HARIRI, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
 
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.
 
FREE SHIPPING OFFER
From time to time ANNAH HARIRI will offer free shipping promotions. To be notified by email, simply sign up to our email updates. Free shipping promotions will be applied at check out, Please note, in the case of a full refund being demanded, Annah Hariri in its turn will deduct from the client the shipping charges .