For refund requests, kindly send us email at email@example.com
request with your order number.
The cost and safety of the goods are your responsibility until it reaches us. shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received & clearly stating that the package contains ‘RETURNED GOODS’.
*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.
We offer two options for the exchange:
1. If the size fit is not to your liking and you wish to exchange, you can get a new size or a completely different item design (within the same price of the original item purchased or less) by simply paying USD 30 per item to be exchanged. No need to return the wrong fitted item to us! You can keep it or donate it to anyone in need you may know or to your local masjid.
We will ship the new item(s) to you once the payment is received.
If you wish to proceed with this option, please reply to this email with your confirmation go with the first option; Kindly mention your desired size(s) and design(s) you wish to exchange. Invoice will be generated and a payment link will be sent to you. Once paid, your exchange order will be created automatically.
2. If you still wish to send the items back, please follow the steps below:
Return the product(s) in new and unworn condition in the original packaging in accordance with our returns policy. We do not refund the original shipping fees, however.
If you choose to return the item on your own, you'll pay the carrier at the time you ship your return.
Eligible product(s) must be returned using a trackable shipping method with door-to-door delivery. Kindly return the item to the following address:
COMMERCE HOUSE Elektronik Ticaret
Yunusemre Mahallesi. 12.
Yildirim Sk. No:1/3
ANNAH HARIRI will not reimburse the customer for the cost of return shipping costs.
We inspect all products sent before shipping to ensure the highest possible standards, but if you wish to obtain a refund, simply return the goods to our warehouse within 14 days of receipt & subject to the terms and conditions detailed below.* The parcel can take up to 12 working days to reach us therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your refund.
We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs.
If the date on your credit card has expired or for any reason the original card has been cancelled, please Note It is not possible to refund to a different card. the refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank have been issued a new card as a replacement for the old card (but still linked to the same account) .
If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.
Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.
If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact firstname.lastname@example.org (you may use the contact form below to send a direct message)
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by ANNAH HARIRI, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer
FREE SHIPPING OFFER
From time to time ANNAH HARIRI will offer free shipping promotions. To be notified by email, simply sign up to our email updates. Free shipping promotions will be applied at check out, Please note, in the case of a full refund being demanded, Annah Hariri in its turn will deduct from the client the shipping charges .
CUSTOM MADE ORDERS
A client holds full responsibility of providing correct measurements to Annah Hariri Team. In case of a custom made item return, the client shall bear the costs of delivery and 30% of the item (s) price.
Please note that due to incidents of measurements being incorrectly provided, the minimum length of the custom-made item(s) is 140 cm, min sleeve length is 61 cm. Shall a customer request shorter than 140 cm and 61 cm length respectively, the item(s) will be still cut as per above standard length.
You have the right to cancel your order or any item purchased online from Annah Hariri, If you have not yet received your order, please contact email@example.com
as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
All order cancellations must be made in writing, quoting your order reference number, within 2 working days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs.The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Refusing or not accepting to receive the shipped order:
Please note that once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to Annah Hariri. Annah Hariri in its turn reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer.
Clearance/Outlet & Sale Items
Any Clearance/Outlet/Sale items cannot be refunded/ Only Exchange is eligible. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at firstname.lastname@example.org
Accessories & Bridal Scarves (Hijabs)
In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, bridal scarves (hijabs), hijab pins and all jewellery) have a strict no refunds/exchange policy. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at email@example.com
We reserve the right to refuse refunds if the above procedures have not been followed.